Consumer advocacy - Talk to an insurance expert

We have a staff of experts dedicated to help you understand your insurance rights and answer your questions for home, auto, health, life, annuities, business, and other insurance.

Contact us

  • 800-562-6900
  • Email us
  • Monday - Friday, 8 a.m. to 5 p.m., a live person answers your questions

How we can help

We'll help you:

  • Understand your insurance rights, including your health insurance appeal rights and the process.
  • Provide you with 24/7 online access to information and complaint filings.
  • Look into your complaints against an insurance company.
  • Provide you with information about your shopping options.
  • Verify if an agent, agency, or company is authorized to sell insurance in Washington state.
  • Understand how health reform works.

What to expect from us

  • Promptly answer your call from 8 a.m. - 5 p.m., Monday-Friday.
  • Return your call within one business day and your email within two business days.
  • Send letters by via U.S. Mail or respond through our Online Complaint Center.
  • Greet you when you visit our office.
  • Be on time for scheduled appointments.
  • Complete your complaint within 60 days.

Updated 04/02/2015

See also

Need more help?