Contacting us gets results

In 2013, we: 

  • Received and processed 5,040 consumer complaints, resulting in recovery of $8,480,477 related to insurance billings, refunds and various claim-handling issues.
  • Answered 76,396 calls to our consumer hotline regarding insurance issues, rights and responsibilities.
  • Responded to 6,719 written consumer  inquiries.
  • Mailed 2,734 insurance-related publications to consumers upon their request.
  • Helped consumers resolve various policy issues, including claims, billing, and underwriting problems, and offered referral services to other organizations and state agencies.

Updated 07/23/2014

See also

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