Path of a complaint

 

Complaint received

 

We will send your complaint to the insurance company & ask them to respond to us regarding your issues

Next level arrow
 
yes
Does OIC have jurisdiction?
no

We will let you know who can help

We will review your complaint to see if we are the right agency to help you

Contact company and present complaint

  Refer to the correct agency or entity
Next level
   

We will ask for more information if needed and work with the company to address resolvable issues

Receive and review the company‘s response

It takes about 30 days from when we get your complaint to get information from the company and review it

 
Next level
 
  Provide you with an explanation of the¬†company's response & our review

 

 
Next level

We will suggest steps you can take to resolve your issue if it is outside of our authority

We watch companies for trends in their conduct

Your complaint becomes part of the company’s record with our¬†agency  

Updated 04/04/2014

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