What to expect from us

We will:

  • Promptly answer your call from 8 a.m. - 5 p.m., Monday-Friday.
  • Return your call within one business day and your email within two business days.
  • Send letters by fax or U.S. Mail with the fastest service possible or respond through our Online Complaint Center.
  • Greet you when you visit our office.
  • Be on time for scheduled appointments.
  • Complete your complaint within 60 days.

Updated 04/04/2014

See also

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