What to expect from us
We will:
- Promptly answer your call from 8 a.m. - 5 p.m., Monday-Friday.
- Return your call within one business day and your email within two business days.
- Send letters by fax or U.S. Mail with the fastest service possible.
- Greet you when you visit our office.
- Be on time for scheduled appointments.
- Complete your complaint within 60 days.
Updated 01/18/2013
See also
Need more help?
- What if I have a problem with my claim?
- Call us at 800-562-6900, 8 a.m. to 5 p.m., Monday - Friday