What to expect after you file a public-records request
Within five business days after receiving your request, the Public Records Office will do one or more of the following:
Provide the requested documents
It is our priority to provide agency records in a timely and efficient manner. When requested documents are available online, a link or location will be provided.
It is our standard business practice to provide documents electronically by email or CD at no charge.
Please specify if hard copies are required. The cost is $3.50 for the first 100 pages and $.17 a page thereafter, plus shipping. An invoice will be sent and payment will be required prior to receiving documents.
A request will be considered abandoned and closed if payment is not made within 30 days from the invoice date.
Give you a reasonable estimate of when records will be available
The estimated response time will be based on the current volume of requests being processed and the amount of documents involved.
In some circumstances, it may be necessary to release the documents in installments. If this is the case, we will notify you.
Our office may need to contact you if the request is unclear or does not sufficiently identify a specific records.
Our office will provide its fullest assistance in determining what documents are available. Sometimes we may need to revise the estimate of when records will be available.
Make the records available for inspection or copying
Arrangements must be made in advance with the Public Records Office to inspect documents.
The assembled records must be claimed or reviewed within 30 days of the notification that they are available. If not, the request will be closed.
Documents may not be removed from the viewing area, disassembled or altered in any way.
Deny the request
The request will be denied if the Washington state Office of the Insurance Commissioner does not collect or maintain the requested information.
The Public Records Office will make every effort to refer you to a resource that may be able to assist you.
Please take a moment to fill out our Public Records e-survey (www.snapsurveys.com)