Email, or
Call our Insurance Consumer Hotline at
800-562-6900
Complaints
File a complaint against an insurance company
File a complaint against an insurance agent
Gap insurance covers the gap between what you owe on your auto or motor-home loan and its current market value.
If you're in an accident and your insurance company decides your vehicle or motor home is totaled (also called total loss), your collision coverage:
If you think you want or may need the additional coverage, ask your insurance agent or company about gap coverage when you shop for a new vehicle or motor home. They don't have to offer it to you, but they must sell it to you if you ask.
It doesn't cover any interest the lender charges you, or any late fees or missed loan payments.
If you don't have gap coverage, ask your lender about extending your existing loan to your replacement vehicle. This is called a collateral exchange. The lender adds the payoff amount (after the insurance payment) on your existing loan to your replacement vehicle loan.