Email, or
Call our Insurance Consumer Hotline at
800-562-6900
Complaints
File a complaint against an insurance company
File a complaint against an insurance agent
We review all rate requests for individual and small-employer plans (employers with 1-50 employees) in Washington.
Health insurance companies can't change rates more than once a year, unless state or federal law requires a new health benefit.
Individual and small group health insurance rates are "community rated." This means the rates are based on the combined claims everyone files. This is why your rate may go up even if you haven't filed a claim.
Also, the rising cost of medical care impacts rates.
In general, how much you pay depends on:
We scrutinize the company's projections and what they're based on, including the last three years' premiums, enrollment and claims.
We also examine the following information to see if the rate change is reasonable in relation to the plan's benefits:
If we believe the rate request is justified, state law requires us to approve the increase.
If we don't believe the rate increase is justified, we deny the increase. At this point, the insurer can revise its rate increase request or it can request a hearing.
Most individual or small employer rate filings received on or after July 1, 2011 are available to the public.