Can I submit a complaint?
Vendors who submitted a question during a procurement's question-and-answer phase can use the complaint process to resolve issues or concerns that either were not or could not be resolved during the question-and-answer time.
How do I submit a complaint?
All complaints must be in writing and signed by the protesting party or an authorized agent. We accept signed and scanned documents as originals. You must clearly explain the reasons for the complaint including the facts or evidence, and a recommendation for fixing the situation. Send all complaints to the Office of the Insurance Commissioner (OIC)'s procurement coordinator, as listed in the procurement document.
We will only consider the following complaints:
- The solicitation unnecessarily restricts competition.
- The solicitation evaluation or scoring process is unfair or flawed.
- The solicitation requirements are inadequate or insufficient to prepare a response.
Filing deadline
Submit complaints no later than five business days before the bid-response deadline, as listed in the procurement document or any amendments.
What to expect
We will review your complaint when we receive it. The procurement coordinator or a delegate will consider the record and all available facts, and issue a decision within three business days of receiving the complaint. We will notify you if we need more time.
Responses to considered complaints will be in writing. Additionally, we will post considered complaints, responses and remedies in Washington's Electronic Business Solution (WEBS).
You cannot raise complaints again during the protest period and this process does not include an option for appeals.