2024July 2024SHIBA July CE MA HMO & PPO workbook (PDF, 885.89 KB)June 2024Plan Options for Clients with SLMB (PDF, 578.95 KB)SHIBA Plan Options for Clients with SLMB workbook (PDF, 1.02 MB)May 2024Dual Eligible Special Needs Plans (D-SNPs) (PDF, 347.57 KB)SHIBA Dual Eligible Special Needs Plans (D-SNPs) workbook (PDF, 673.19 KB)April 2024Medicare Savings Program & LIS (PDF, 358.05 KB)SHIBA MSP (SLMB) & LIS workbook (PDF, 555.73 KB)March 2024SHIBA MSP (SLMB) workbook (PDF, 351.78 KB)Medicare Savings Programs (PDF, 713.09 KB)Medicare Savings Program & LIS March CE makeupFebruary 2024Equity & person-centered counseling (PDF, 795.87 KB)SHIBA February CE workbook (PDF, 2.32 MB)January 2024Medicare in 2024: Updates, Reminders, Fraud, and Announcements (PDF, 585.81 KB)Medicare in 2024 - Make-up January training videoRelated training materials2024 Medicare Quick Reference job aid (PDF, 247.52 KB)January 2024 Medicare Minute handout (PDF, 242.88 KB)2023October 2023Known Updates to Medicare Premiums, Deductibles, and Rules (PDF, 974.46 KB)September 2023Complaints, Appeals & Grievances, and STARS Resource Records (PDF, 536.05 KB)Related training materialsComplaints Question Form (PDF, 142.79 KB)How to Handle Denied Claims or File an Appeal (PDF, 56.73 KB)July 2023Scope & STARS changes (PDF, 795.68 KB)Related training materialsSTARS manual, chapter 4, with highlighted changes (PDF, 1.43 MB)June 2023Fraud awareness and My SHIBA resources (PDF, 702.36 KB)May 2023Medicaid unwinding and Dual-Eligible options case review (PDF, 1.18 MB)Related training materialsPublic Health Emergency unwinding recertification letter sample (PDF, 221.34 KB)Prescription Drug Assistance Program presentation by Rod ShuttPrescription Drug Assistance Program presentation by Rod Shutt (PDF, 199.69 KB)East WA D-SNP by county (Excel, 100.35 KB)South, central WA D-SNP by county (Excel, 83.91 KB)North, central WA D-SNP by county (Excel, 68.35 KB)Peninsula north, southwest WA D-SNP by county (Excel, 96.49 KB)Puget Sound WA D-SNP by county (Excel, 106.23 KB)April 2023Medicaid status, D-SNPs, and volunteer appreciation (PDF, 1.29 MB)Commissioner Kreidler thanks volunteers during National Volunteer MonthRelated training materialsBeneficiary Contact Form - blank (PDF, 187.21 KB)Calling the Health Care Authority Medicaid Phone System (PDF, 894.11 KB)March 2023Screening clients during IEP, GEP & losing Medicaid (PDF, 643.71 KB)Related training materialsMedicare help rainbow chart (PDF, 428.33 KB)Counseling checklist (PDF, 179.68 KB)February 2023Screening for Medicare Savings Programs and Medicaid (PDF, 885.01 KB)January 20232023 Medicare updates (PDF, 613.92 KB) See alsoVolunteer-only resource materialsNeed more help?Call the SHIBA Programs Supervisor at 360-725-7225Contact SHIBA staff (for volunteers and volunteer coordinators)
