Who can submit a complaint
If you submitted a question during a procurement's question-and-answer phase, you can submit a complaint to resolve issues or concerns we didn't address at that time.
How to submit a complaint
Your complaint needs to be in writing, and you or someone you authorize needs to sign it. We accept scanned documents. Make sure to clearly explain the reasons for the complaint, provide facts or evidence, and recommend a solution. You can send your complaint to the procurement coordinator listed in the procurement document.
We will only consider the following complaints:
- The selection process isn't competitive.
- The review or scoring process is unfair or flawed.
- The requirements don't have enough information to prepare a response.
Filing deadline
You can submit a complaint up to five business days before the bid-response deadline listed in the procurement document or any amendments.
What to expect
We'll review your complaint and send you a written decision within three days. If we need more time, we'll notify you.
We post complaints, responses and solutions on Washington's Electronic Business Solution (WEBS).
You can't submit a complaint twice or appeal our decision.