To get public records from our office, please submit a records request. Within five business days after receiving your request, the Public Records Office will do one or more of the following:

Submit a public records request

Provide the requested documents

We usually provide documents for free through a file transfer site or email.

It's our priority to provide records quickly and efficiently. When you request a document that's available online, we'll send a link or location.

Please tell us if you need physical copies. The first 300 pages are free. Under state law, we charge $.15 a page and shipping fees after 300 pages. We'll send an invoice, and you'll need to pay before we send the documents. If you don't pay within 30 days of the invoice, we'll close your request.

Give you a reasonable estimate of when records will be available

The time it will take us to respond to your request is based on: 

  • The number of other requests we're handling
  • The amount of documents involved

Sometimes, we may need to send you documents in installments. If this is the case, we'll tell you.

If your request is unclear or we can't tell which record you need, we may contact you.

We'll do our best to determine what documents are available. In some cases, we may need to update our estimate of when records will be available.

Make the records available for inspection or copying

To inspect documents in person, you'll need to schedule an appointment with the Public Records Office.

You have 30 days from when we notify you to review the records. If you don't review them during that time, we'll close your request.

You cannot remove documents from the viewing area or change them in any way.

Deny the request

We'll deny your request if:

  • We don't have the information you want.
  • You want a list of individuals for commercial reasons.
  • The law prevents us from providing the information you want.

If we can't help you, we'll try to refer you to other resources.

If your request is for information, we'll send it to staff who can answer you.

If we deny all or part of your request, you may ask the public records manager to review the decision. Submit your appeal to the public records manager by mail or electronically. Please include a copy of our denial with your appeal or provide enough information to help us identify it.

Other ways to submit requests

Mail: Office of the Insurance Commissioner
Information Governance Unit
PO Box 40255
Olympia, WA 98504-0255

Public Records Officer: Kelly Cairns
Phone: 360-725-7003

Please provide as much detail as possible with your request.

Information we don't have

We don't keep records on individual policyholders.