We can help you with your insurance!

We have a dedicated team of insurance experts ready to help you. We can help you understand your rights and answer your insurance questions. In 2024, we helped Washington consumers by:

  • Processing 10,127 consumer complaints, leading to the recovery of  $45,106,770.11 for consumers.
  • Answering 98,704 calls to our consumer hotline about insurance issues, rights and responsibilities.
  • Conducting 5,312 live chat sessions with consumers.
  • Responding to 9,443 written consumer inquiries.
  • Distributing 5,997 insurance-related publications to consumers.
  • Helping consumers resolve various policy issues, including claims, billing and underwriting problems.
  • Providing thousands of referrals to other places that can provide help, including the Washington Health Benefit Exchange.