Get help

SHIBA program administrative assistant

Call: 360-725-7097
Email: Admin4SHIBA@oic.wa.gov

Outreach

SHIBA provides pre-approved public presentations, outreach tools and materials, online forms to submit requests for our online event calendar and advertising, and other resources to help SHIBA volunteers and volunteer coordinators meet their SHIBA outreach goals.

Publications

SHIBA volunteers, volunteer coordinators and staff who need printed materials can look through and order publications directly from SHIBA’s fulfillment center, Medicare, Medicaid and other government agencies.

Travel reimbursement and pre-approval

Following is the Office of the Insurance Commissioner' (OIC) process to reimburse volunteer travel. Local sponsors who pay for travel may follow other steps.

STARS - SHIBA's online client tracking database

The SHIP Tracking and Reporting System (STARS) helps monitor client interactions and maintains records of outreach and advertising activities. You can access forms and timesheets through this system.

Volunteer training

Get access to the complete SHIBA training toolbox, including monthly SHIBA volunteer trainings, make-up training videos, desk aids, and other resources for counseling consumers.

Town hall, news and events

SHIBA volunteers and volunteer coordinators can find all the latest News Flashes and how to sign up to receive them, along with getting outreach events on the SHIBA online events calendar and submitting your advertising requests.

Counseling clients

SHIBA volunteers can find tools here to help with counseling and communicating with Medicare clients who might need additional help with a Medicare issue, language interpretation or hearing impairment.

Volunteer coordinators

SHIBA volunteer coordinators can find information and resources here to help with the daily management of volunteers. This includes information to help with recruiting new volunteers and resources to help plan SHIBA events.

SHIBA program information

Get information and resources about the SHIBA program. This includes contact details, handbooks, and reports.

Medicare Unique IDs

Not every volunteer needs a Unique ID. Find out who actually does, how you can get one, and why it’s helpful to have one.

Related topics

Learn about Medicare

Learn more about the different parts of Medicare and the coverage options available to you.