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Consumer Advocacy

Call: 800-562-6900 (8:30 a.m. to 4:30 p.m., Monday - Friday)
Form: Ask an insurance expert

Title insurance

When you buy a home or property, you’re buying all that property's assets and liabilities. Title insurance is a way to protect you on this major purchase.

Domestic abuse and insurance

You have certain protections from insurers discriminating against you in Washington state if you've been the victim of domestic abuse.

Filing a homeowner insurance claim

You hope to never have to use insurance, but if you need to file a homeowner claim, it's good to understand your rights, responsibilities and what to expect.

How insurance companies set homeowner rates

Insurers consider many factors when setting their rates. Understanding how this affects your premiums — as well as shopping around — can save you money.

How renter insurance works

Renter insurance offers coverage similar to homeowner insurance. It's for people who rent a living space, such as an apartment, condo, or multi-family home.

Insurance tips for homeowners

If you need to file a claim, these tips will help you prove your loss.

Leaks, water intrusion and mold

Make sure you have the right coverage before you find a leak, water damage or mold in your home.

Learn how condo insurance works

Condo or townhome insurance offers coverage similar to homeowner insurance. It's for people who own an individual unit within a larger condo or townhome community. 

Learn how homeowner insurance works

Before buying a homeowner insurance policy, make sure you understand what your policy does and doesn't cover.

Lender-placed insurance

Lender-placed insurance is insurance that lenders buy for property you finance, such as a home or car.

Private mortgage insurance (PMI)

Private mortgage insurance (PMI) protects your lender if you don't pay your mortgage. If your down payment is less than 20% of your home's value, your lender will usually require you to have PMI.

What to consider when buying renter insurance

If you rent an apartment or home to live in, you might want to consider renter insurance to cover your belongings and liabilities.

What to do when changing homeowner policies

If your insurer cancels or doesn’t renew your homeowner policy, they have to tell you in advance. Then, you’ll need to buy coverage from a new company.