What is a primary complaint contact?
The primary complaint contact is the person at your company with whom we communicate regarding consumer complaints. This person is responsible for:
- Coordinating all consumer complaint responses.
- Updating the primary contact information, including your company's primary contact person.
- Maintaining the secondary user list and answering any questions the secondary user may have about CRS, their user ID, etc.
How do I update the primary complaint contact information?
In the left-hand navigation, under “Menu Options,” select “Update Contact Information.”
Complete all mandatory fields and click "Submit."
How do I locate my company’s primary complaint contact?
Enter the WAOIC number or the NAIC number and click “Find.” The contact information will appear below.
