About SHIBA
- Statewide Health Insurance Benefits Advisors (SHIBA) annual report (PDF 1.32MB)
- SHIBA program operations manual
- SHIBA volunteer handbook (PDF 861.57KB)
- SHIBA agenda template (DOCX 58.43KB)
SHIBA complaint and incident procedures and forms
Here are procedures and forms for reporting and documenting SHIBA incidents, complaints by volunteers and about volunteers, and appeals of complaints.
- SHIBA incident reporting: Procedures and form (PDF 257.01KB)
- Complaint by a SHIBA volunteer: Procedures and form with instructions (PDF 285.06KB)
- Complaint about a SHIBA volunteer: Procedures and form with outcome (PDF 283.04KB)
- SHIBA volunteer appeal: Procedures (PDF 214.33KB)
Contact information
- SHIBA org chart (PNG 280.43KB)
- SHIBA interns and seasonal staff (PNG 226.65KB)
- SHIBA staff contact list (PDF 251.69KB)
- SHIBA RTC and sponsor map (PDF 4.01MB)
- SHIBA sponsor and contractor contact list (PDF 133.51KB)
