My company received a complaint that should’ve been sent to a different company. What should I do?
When you first receive a new complaint, make sure to verify the complaint was sent to the correct WAOIC#. If it’s not correct, upload a response in CRS with this information. Once it’s corrected, we will remove the case from your company’s “Open Complaints.”
I received an email that a new document was uploaded for a certain case number. What can I do if the case is not located in "Open Complaints?"
Documents, such as the "Closure Notice," may be uploaded after a case is closed. If you cannot locate the applicable case in "Open Complaints," please check in "Closed Complaints."
What is the “Last Response Date?”
The “Last Response Date” shows the last time your company uploaded a document to the OIC for a specific case.
What cases will show up in "Closed Complaints?"
- Cases are moved to the “Closed Complaints” area of CRS only after the OIC closes a case.
- If a case is re-opened by the OIC, it moves from “Closed Complaints” to “Open Complaints.”
- Cases remain in CRS for one year from the most recent “Closed Date.”
When will I receive emails from the OIC regarding CRS?
The primary complaint contact will receive an email from the OIC when:
- We first register your company with CRS
- You add a secondary user
- We upload a new complaint
- We upload a new document (Note: New documents can be for either open or closed complaints)
- You reset your password
- You update the primary complaint contact information
Secondary users will receive an email from the OIC when:
- We upload a new complaint
- We upload a new document
- You reset your password
Why am I not receiving emails?
- Check your email program's spam/junk folder
- If you're a secondary user, see if the primary complaint contact changed your account to "inactive"
- If you share an email address with others, be aware we will only email to one address
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