Frequently asked questions from agents
How do I update my contact information in the Consumer Toolkit?
Log into your account (fortress.wa.gov) and select "Change address.” The information you provide is your contact information.
I updated my licensing information through your online services portal. Why don’t I see the updates in the Consumer Toolkit?
Updates are available in the Consumer Toolkit on the business day after you make an update.
What if I don’t want my business address and phone number to display?
Don't provide any information in the “Business Address” section of your license record. You can update or remove this information by logging into your online account and selecting “Change address.”
Who do I contact if I have questions about the information on my profile page?
Contact OIC Licensing at:
How do I register for online services with your office?
If you are applying for a new license and provided an email address on your application, we will automatically sign you up for our online services when we issue your license. We will email your user ID and a temporary password you can use to access your account via our online services login page (fortress.wa.gov).
If you already have a license but aren’t registered for our online services, contact OIC Licensing or call 360-725-7144. We will send you a letter with your user ID and temporary password to register via our online services login page (fortress.wa.gov). To register, go to the “User Login” box on the left side of the page, look for “Not registered yet?” and click “Register.”
If you're already registered for online services but don't know your password, go to the online services login page (fortress.wa.gov) and select “Forgot User ID/Password?” in the “User Login” box. You must provide your WAOIC number and email address you originally used to register, and we will email you a new temporary password. If you need to update your registered email address, call us at 360-725-7144.
Once you’re logged in with your user ID and new password, you can use the “Change Password” function to create a new password.
Why is my license or appointment submitted through the National Insurance Producer Registry (NIPR) not showing up?
If your license application or renewal was submitted through NIPR, it should appear within five to seven business days. If it’s been longer, contact your vendor.
If your appointment was submitted electronically through NIPR, it should appear in the Consumer Toolkit within 48 hours. If it's been longer, notify your vendor.
Why is my license or appointment submitted through the Office of the Insurance Commissioner's (OIC) online services not showing up?
If you submitted your license or renewal electronically through the OIC's online services, it should appear within five to seven business days. If it’s been longer, please contact OIC Licensing or call 360-725-7144.
If your appointment was submitted electronically through OIC online services, it should appear the next business day. If it’s been longer, contact OIC Licensing or call 360-725-7144.