SHIBA monthly training

2025

May 2025

• SHIBA STARS

April 2025

• SHIBA Medicaid & Medicare (PDF 1,021.25KB)
• SHIBA Medicaid & Medicare workbook (PDF 1.19MB)

March 2025

• Apple Health Medicare Connect or Dual Eligible Special Needs Plans (D-SNPs) (PDF 887.15KB) 
• SHIBA Apple Health Medicare Connect or Dual Eligible Special Needs Plans (D-SNPs) workbook (PDF 3.07MB)

February 2025

• Medicare Savings Program & Extra Help (PDF 1.04MB)
• SHIBA MSP & LIS workbook  (PDF 1.04MB)

January 2025

• Medicare in 2025 (PDF 432.57KB)
• SHIBA MA OEP CE workbook (PDF 944.20KB)

2024

October 2024

• Gearing up for Open Enrollment II
• SHIBA Gearing up for Open Enrollment II

September 2024

• Gearing up for Open Enrollment I
• SHIBA Gearing up for Open Enrollment I workbook

July 2024

• SHIBA July CE MA HMO & PPO workbook (PDF 885.89KB)

June 2024

• Plan Options for Clients with SLMB (PDF 578.95KB)
• SHIBA Plan Options for Clients with SLMB workbook (PDF 1.02MB)

May 2024

• Dual Eligible Special Needs Plans (D-SNPs) (PDF 347.57KB)
• SHIBA Dual Eligible Special Needs Plans (D-SNPs) workbook (PDF 673.19KB)

April 2024

• Medicare Savings Program & LIS (PDF 358.05KB)
• SHIBA MSP (SLMB) & LIS workbook (PDF 555.73KB)

March 2024

• SHIBA MSP (SLMB) workbook (PDF 351.78KB)
• Medicare Savings Programs (PDF 713.09KB)

• Medicare Savings Program & LIS March CE makeup

February 2024

• Equity & person-centered counseling (PDF 795.87KB)
• SHIBA February CE workbook (PDF 2.32MB)

January 2024

• Medicare in 2024: Updates, Reminders, Fraud, and Announcements (PDF 585.81KB)
• Medicare in 2024 - Make-up January training video

Related training materials

• 2024 Medicare Quick Reference job aid (PDF 247.52KB)
• January 2024 Medicare Minute handout (PDF 242.88KB)

2023

October 2023

• Known Updates to Medicare Premiums, Deductibles, and Rules (PDF 974.46KB)

September 2023

• Complaints, Appeals & Grievances, and STARS Resource Records (PDF 536.05KB)

Related training materials

• Complaints Question Form (PDF 142.79KB)
• How to Handle Denied Claims or File an Appeal (PDF 56.73KB)

July 2023

• Scope & STARS changes (PDF 795.68KB)

Related training materials

• STARS manual, chapter 4, with highlighted changes (PDF 1.43MB)

June 2023

• Fraud awareness and My SHIBA resources (PDF 702.36KB)

May 2023

• Medicaid unwinding and Dual-Eligible options case review (PDF 1.18MB)

Related training materials

• Public Health Emergency unwinding recertification letter sample (PDF 221.34KB)
• Prescription Drug Assistance Program presentation by Rod Shutt
• Prescription Drug Assistance Program presentation by Rod Shutt (PDF 199.69KB)
• East WA D-SNP by county (XLSX 100.35KB)
• South, central WA D-SNP by county (XLSX 83.91KB)
• North, central WA D-SNP by county (XLSX 68.35KB)
• Peninsula north, southwest WA D-SNP by county (XLSX 96.49KB)
• Puget Sound WA D-SNP by county (XLSX 106.23KB)

April 2023

• Medicaid status, D-SNPs, and volunteer appreciation (PDF 1.29MB)
• Commissioner Kreidler thanks volunteers during National Volunteer Month

Related training materials

• Beneficiary Contact Form - blank (PDF 187.21KB)
• Calling the Health Care Authority Medicaid Phone System (PDF 894.11KB)

March 2023

• Screening clients during IEP, GEP & losing Medicaid (PDF 643.71KB)

Related training materials

• Medicare help rainbow chart (PDF 332.89KB)
• Counseling checklist (PDF 179.68KB)

February 2023

• Screening for Medicare Savings Programs and Medicaid (PDF 885.01KB)

January 2023

• 2023 Medicare updates (PDF 613.92KB)