Get help

Consumer Advocacy

Call: 800-562-6900 (8:30 a.m. to 4:30 p.m., Monday - Friday)
Form: Ask an insurance expert

 

Quick tip

Learn more about how our complaints team can help you.

First-time users

Learn how to use the consumer complaint center if you have never used it before.

Tips for returning users

Learn what to do if you have already filed a complaint and need help using the complaint center.

Understanding the complaint process

We answer hundreds of insurance questions every day and can help you understand your insurance policy. Learn about our complaint process and how we can help.

How we can help you with your complaint

We’re committed to supporting your complaint. While some issues may fall outside our scope, here’s what our office can do and what may require other resources.

Other places to go for help

More than a dozen different entities have roles in insurance regulation. Sometimes, these other agencies and entities will be able to better help you with your insurance issues.

Related topics

File a complaint or check your complaint status

You can file a complaint against your insurance agent or insurance company, or check the status of an existing complaint.

Contacting us gets results

Every year we help tens of thousands of people with their insurance. Our complaint process results in the recovery millions of dollars for Washington insurance consumers.