What if my screen says my session timed out or if it says I'm already logged in?

If you do not log out before exiting the browser or you take more than 45 minutes on an individual step with no activity, you may receive an error the next time you log in. Please follow the instructions in the error message to access your complaint(s).

What if I forget my password?

If you forget your password, click the “Forgot Password” link at the bottom of the “Returning user login” box and we will email you a temporary password. If you don’t receive anything, check the junk mail or spam filters on your computer, or contact us at 800-562-6900.

How do I change my password?

  • Log in using your email and password.
  • Click “Change Password.” Enter your current password (or the temporary password that was sent to you) and your new password. Enter the new password a second time to verify and click “submit.” You’ll see a confirmation banner that your password has been changed.

What if I don’t have my case number?

Log in using your email and password. The system will display your case number(s). Click on the case number you want to view.

What if I filed a complaint already, but want to file a new one about a different issue?

  • Log in using your email and password.
  • Click “File a new complaint.”

Can I add comments or documents to my case?

You can add comments or documents to your complaint at any point in the complaint process by logging in using your email and password.

  • To add comments: Click the “Add Question/Comment” button at the top of the screen.
  • To attach documents: Click the “Upload file” button at the top of the screen.

How do I update my contact information?

  • Log in using your email and password.
  • Click “Update contact information” and change your address, phone number, or email address and click "Update.” You’ll receive an email noting the changes you made.
  • To change your name, call us at 800-562-6900.
  • If you can't access your previous email address, call us at 800-562-6900.

Can I access the Online Complaint Center from any computer?

Yes. You can log into your Consumer Complaint Center account from any computer with an Internet connection by going to www.insurance.wa.gov.